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ServiceNow: ITSM

Learn ServiceNow ITSM module including incident, problem, change management, service catalog, and workflow development. Includes practical scenarios.

4.6 (234 reviews)
2 Months
987 enrolled
Batch starts: 16 April

What You'll Learn

25+ Hours of Content
ServiceNow Instance
CSA Prep
Scripting Basics
Real Scenarios
Interview Prep

Course Syllabus

Module 1: ServiceNow Platform

  • UI Navigation
  • Tables & Forms
  • ACLs
  • User Administration

Module 2: ITSM Core

  • Incident Management
  • Problem Management
  • Change Management
  • Release Management

Module 3: Service Catalog

  • Catalog Builder
  • Variables
  • Workflows
  • SLA Management

Module 4: Automation

  • Flow Designer
  • Approval Workflows
  • Notifications
  • Reporting

About the Instructor

S

Sneha Reddy

Industry Expert

ServiceNow: ITSM
₹18,000₹24,00025% OFF

Full lifetime access

Certificate of completion

Access on mobile and desktop

Job assistance included

ServiceNow: ITSM | SkyTrainings